Refund Policy
Last updated August 19, 2026
Trial period
The 7-day trial requires no card or payment details, does not renew automatically, and creates no charge. There is therefore no trial-period payment to refund.
Seller and payment processor
גבמן השקעות בע״מ is the seller and merchant for paid FollowUp Memory subscriptions. PayPal processes hosted checkout and payments for the seller; PayPal is not the seller or Merchant of Record. Payment-card details are retained by PayPal and are not received or stored by FollowUp Memory.
Plans and cancellation
The Pro subscription is USD $19 per month and the Business subscription is USD $39 per month. You may request cancellation from Settings. Cancellation stops future recurring charges after PayPal confirms it and paid access may end at that time. Cancellation does not automatically refund a charge already made.
Refund requests
Refund requests are reviewed case by case, taking into account the circumstances of the charge and any rights that cannot legally be excluded. To request review of a charge, contact support@followupmemory.com and include the account email and PayPal transaction or subscription reference. Do not send payment-card details. An approved refund may be processed through PayPal, but submitting a cancellation or refund request does not guarantee or automatically issue a refund.
Mandatory rights
Nothing on this page limits refund, withdrawal, cancellation, or other rights that apply under mandatory law.