Terms of Service

These terms form an agreement between you and גבמן השקעות בע״מ (Israeli company no. 513969626), whose registered office is at הרצל 10, תל אביב - יפו, מיקוד 6688318, ישראל, אצל מלון תאודור. FollowUp Memory is offered only for business or professional use, not for personal, family, or household use. By creating an account or using the service, you agree to these terms and the Privacy Policy and represent that you are acting for trade, business, or professional purposes. If you use the service for an organization, you also represent that you are authorized to bind that organization.

FollowUp Memory organizes authorized email and calendar data into evidence-linked commitments, reminders, summaries, meeting context, and suggested drafts. Features may change as the service develops. The service does not send messages automatically, and it is not a CRM, accounting system, records-management system, or substitute for professional advice.

You must provide accurate account information, protect access to your account, and promptly report suspected compromise. You may connect only accounts and communications you are legally authorized to access and process. You retain ownership of your content and grant us a limited right to process it solely to operate, secure, and improve the service for you.

AI-generated findings and drafts may be incomplete or wrong. You are responsible for checking cited source communication before acting, sending a draft, making a payment, meeting a deadline, or relying on an output. Do not use the service as the sole basis for legal, financial, employment, medical, or other high-impact decisions.

You must not access data without authorization; violate privacy, confidentiality, intellectual-property, export-control, or other law; probe or bypass security or usage limits; introduce malicious code; resell the service without permission; use it to spam, surveil, discriminate, or make prohibited high-impact decisions; or use outputs to impersonate another person.

Each eligible first-time account receives one 7-day (168-hour) trial after its email address is verified, with all Business-plan features. No card or payment details are required to start the trial, it does not automatically convert to a paid subscription, and no charge is made when it ends. Deleting and recreating an account with the same verified email does not reset the trial. After the trial, existing data remains available to read, but new product actions are restricted until you expressly choose a paid plan. We may separately grant complimentary or promotional access; such access does not create a recurring charge.

גבמן השקעות בע״מ is the seller and merchant for paid FollowUp Memory subscriptions. A paid subscription begins only after you expressly select a plan and complete payment on PayPal's secure checkout. PayPal provides hosted checkout and payment processing for the seller; PayPal is not the seller or Merchant of Record. The Pro plan is USD $19 per month and the Business plan is USD $39 per month. Each renews monthly until canceled. Payment-card details are entered into and retained by PayPal and are not received or stored by FollowUp Memory. You can request cancellation from Settings. Cancellation stops future recurring charges after PayPal confirms it and paid access may end at that time; cancellation does not by itself refund a charge already made. Refund requests are handled under the Refund Policy and any rights that cannot legally be excluded. PayMe, Paddle and Stripe are retained only for reconciliation and safe wind-down of legacy billing records and are not offered for new checkout.

Google, Microsoft, OpenAI, Supabase, Vercel, PayPal, and other providers may be necessary for particular features. PayPal processes subscription payments for גבמן השקעות בע״מ. Legacy PayMe, Paddle and Stripe billing records and provider callbacks may continue to be processed for reconciliation and wind-down, but none of them is offered for new public checkout. Provider services and terms are outside our control. We are not responsible for provider outages, account restrictions, API changes, or data you choose to keep with those providers.

The service, software, branding, and documentation belong to גבמן השקעות בע״מ or its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during your account term. Feedback may be used without restriction or compensation, provided it does not identify your confidential content.

We may suspend access when reasonably necessary to protect users or the service, investigate misuse, address non-payment, or comply with law. You may stop using the service and request account deletion at any time. Deletion first requests cancellation of the applicable provider subscription and makes billing safe. For a PayPal subscription, this means checking the subscription with PayPal and requesting cancellation before account deletion proceeds. A provider failure may keep deletion in progress while the reconciliation process retries it every ten minutes. As explained in the Privacy Policy, a minimal provider/customer/subscription billing tombstone is retained for 180 days after completed deletion to prevent late billing events from recreating access. Sections that by their nature should survive termination—including payment obligations, ownership, disclaimers, and liability limits—will survive.

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free AI output. Nothing in these terms excludes rights that cannot legally be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. גבמן השקעות בע״מ’s aggregate liability relating to the service will not exceed the fees you paid for the service during the twelve months before the event giving rise to the claim. Mandatory consumer or other non-waivable protections remain unaffected.

These terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules, and disputes will be brought in the competent courts located in Tel Aviv-Jaffa, Israel, except where mandatory law provides otherwise. We may update these terms with reasonable notice for material changes. Questions may be sent to support@followupmemory.com.