Terms of Service

These terms form an agreement between you and FollowUp Memory (launch draft). By creating an account or using FollowUp Memory, you agree to these terms and the Privacy Policy. If you use the service for an organization, you represent that you can bind that organization.

FollowUp Memory organizes authorized email and calendar data into evidence-linked commitments, reminders, summaries, meeting context, and suggested drafts. Features may change as the service develops. The service does not send messages automatically, and it is not a CRM, accounting system, records-management system, or substitute for professional advice.

You must provide accurate account information, protect access to your account, and promptly report suspected compromise. You may connect only accounts and communications you are legally authorized to access and process. You retain ownership of your content and grant us a limited right to process it solely to operate, secure, and improve the service for you.

AI-generated findings and drafts may be incomplete or wrong. You are responsible for checking cited source communication before acting, sending a draft, making a payment, meeting a deadline, or relying on an output. Do not use the service as the sole basis for legal, financial, employment, medical, or other high-impact decisions.

You must not access data without authorization; violate privacy, confidentiality, intellectual-property, export-control, or other law; probe or bypass security or usage limits; introduce malicious code; resell the service without permission; use it to spam, surveil, discriminate, or make prohibited high-impact decisions; or use outputs to impersonate another person.

New public paid plans are sold through Paddle, which acts as Merchant of Record for the transaction. Plans renew automatically for the billing period and price shown at checkout until canceled. Paddle processes payment, calculates and remits applicable transaction taxes, and provides billing documents under its checkout terms. You can manage or cancel a subscription through Paddle’s customer portal; cancellation takes effect as stated in the portal confirmation. Refunds are handled under the Refund Policy, the policy disclosed at checkout, and any rights that cannot legally be excluded. Stripe is retained only to reconcile and safely cancel legacy Stripe subscriptions and is not offered for new public checkout.

Google, Microsoft, OpenAI, Supabase, Vercel, Paddle, and other providers may be necessary for particular features. Legacy Stripe billing records and signed webhooks may continue to be processed for reconciliation and wind-down, but Stripe is not a public-launch checkout provider. Provider services and terms are outside our control. We are not responsible for provider outages, account restrictions, API changes, or data you choose to keep with those providers.

The service, software, branding, and documentation belong to FollowUp Memory (launch draft) or its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during your account term. Feedback may be used without restriction or compensation, provided it does not identify your confidential content.

We may suspend access when reasonably necessary to protect users or the service, investigate misuse, address non-payment, or comply with law. You may stop using the service and request account deletion at any time. Deletion first cancels provider subscriptions and makes billing safe; for Paddle, the customer is archived so an abandoned draft checkout cannot later be used to charge. A processing payment or provider failure may keep deletion in progress while the reconciliation process retries it every ten minutes. As explained in the Privacy Policy, a minimal provider/customer billing tombstone is retained for 180 days after completed deletion to prevent late billing events from recreating access. Sections that by their nature should survive termination—including payment obligations, ownership, disclaimers, and liability limits—will survive.

To the maximum extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free AI output. Nothing in these terms excludes rights that cannot legally be excluded.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. FollowUp Memory (launch draft)’s aggregate liability relating to the service will not exceed the fees you paid for the service during the twelve months before the event giving rise to the claim. Mandatory consumer or other non-waivable protections remain unaffected.

These terms are governed by law to be confirmed, without regard to conflict-of-law rules, and disputes will be brought in courts to be confirmed, except where mandatory law provides otherwise. We may update these terms with reasonable notice for material changes. Questions may be sent to support contact to be confirmed.